Frequently Asked Questions

Should i pay to unlock my files?

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A ransomware infection can be a very scary situation to deal with. Many victims aren't sure what to do next when ransomware hits. There's one thing that you should never do, and that pays the ransom.

What do I do if my hard disk fails to work?

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If your computer starts making noises, or takes too long to start there is a chance your hard disk is having a problem, if that is the case and you care for your DATA. Shut it down and bring it to a professional as the first thing they would do is recover your DATA.

I clicked print, but nothing gets printed. Why?

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In many cases clearing the queue does the trick. Easy way to solve; Open the printer folder and double click on the printer icon for your Printer, then choose Printer => Cancel All Documents => Yes.